The Edge of Work

Building a Skills-Based Culture at Delta Air Lines

Al Dea

Natalie Tincher is the General Manager of Talent, Skills and Performance Management at Delta Air Lines and has led Delta’s ambitious journey to build a companywide skills strategy from the ground up. In this episode, Natalie shares how Delta developed its “Talent Hub” to empower employees to own their growth, foster internal mobility, and create clearer career paths across the organization. 

She also discusses the challenges of change management, the importance of keeping things simple when transforming HR processes, and the role of AI in shaping the future of skills-based talent management. 

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