The Edge of Work
The Edge of Work provides new insights and ideas to help leaders navigate the changing world of work. In each episode, we’ll talk to leaders, practitioners, and innovators to explore new ideas for attracting and developing talent, leadership, and workplace culture, all to help you lead and succeed in a changing world of work.
The Edge of Work
Workforce Innovation at Salesforce in the Age of Artificial Intelligence with Ruth Hickin (VP, Workforce Innovation, Salesforce)
Ruth Hickin is the Vice President of Workforce Innovation at Salesforce. In this episode, Ruth unpacks her team's efforts around digital labor, and shares how her team is preparing Salesforce’s workforce for the age of AI by investing in internal talent through skilling, career mobility, and human-centered design. During our conversation, Ruth provides the philosophy behind Career Connect, an AI-powered internal talent marketplace, and how it’s enabling employees to explore personalized career paths, skill development, and internal opportunities.
Finally, Ruth also shares Salesforce’s approach to job redesign, skill-based management, and the rise of agent collaboration in day-to-day roles.
Links
- LinkedIn: https://www.linkedin.com/in/ruth-hickin/
- Article: https://www.hr-brew.com/stories/2025/03/28/hr-leaders-prioritize-l-and-d
- Article: https://www.hr-brew.com/stories/2024/09/04/salesforce-ai-internal-talent-platform
